Unveiling Dynamics 365 Customer Service: 2025 Release Wave 1 Enhancements
Welcome to the first look at the Dynamics 365 Customer Service 2025 Release Wave 1. This update promises us groundbreaking advancements focused on Generative AI…
Tag: dynamics 365
Customizing CRM Training: Tailoring Approaches for Multiple Learning Styles
In an increasingly digital business environment, the success of a CRM implementation hinges not just on the technology itself, but on how well users are…
Automate Quote Approval in CRM with Power Automate
Many sales organizations have a quote approval process. In this article, you will learn how you can use Power Automate to automate this process. Imagine…
Unraveling the Copilot Puzzle: A Guide to Understanding Sales Copilot Options
If you’re finding the different Copilot and sales terms confusing, I assure you that you are not the only one. Earlier this month, a premium…
Make 2024 the Year You Skill Up: Register for the System Admin Fundamentals Course
To kick off 2024, I have recently launched a new online course designed to skill up Dynamics 365 and Power Apps (model-driven apps) system administrators.…
Power Automate Starter Kit CRM
In conjunction with some of my recent speaking engagements in the Dynamics 365 and Power Platform world, I put together a Power Automate Starter Kit…
2023 Release Wave 2 Plan: Dynamics 365 Early Access Features
Microsoft announced availability of the 2023 Release Wave 2 features last month. These updates will roll out starting in October 2023 and will last throughout…
How to Configure Viva Sales for your Organization
Viva Sales for Microsoft Outlook is a powerful tool to help your sellers. Here are a few great features you can use when the add-in…
Product Features to Configure in the Power Platform Admin Center
This blog article about the Power Platform Admin Center originally appeared at Dynamics Communities. View the original here. If you are using Power Apps or…
Setting Up Viva Sales for Outlook
Viva Sales is a dynamic, powerful tool that allows you to connect Dynamics 365 or Salesforce CRM data with Microsoft Outlook. With the app installed…
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