reenhanced

Tag: chrome

  • Quick Create Opens The Wrong Form

    Quick Create Opens The Wrong Form

    Dear Software Rescue Specialists,

    One of our Dynamics 365 (On-premise v9.0) users is having a problem with their Quick Create Forms.

    Whenever they click to open a Quick Create form from the top navigation or from a sub-grid, the modal that opens shows me the full default form instead of the quick create.

    This user is using Google Chrome on a Windows 7 installation.

    Mr. Slow Create

    Dear Mr. Slow Create,

    We’ve seen this issue happen when users are using Chrome on Windows 7. The solutions we’ve identified at this time are as follows.

    If experiencing this in Chrome on Windows 7:
    – Use an alternate browser such as Internet Explorer or Firefox.
    – Upgrade the impacted machine to Windows 10

    On further digging, we were able to identify this with an error message in the developers console:

    Cannot read property 'firstChild' of null

    Our investigation discovered no quick fix so we’re diagnosing this as a browser incompatibility specific to Chrome on Windows 7.

    Thanks,

    Nick
    Software Rescue Specialist

  • How to fix Dynamics 365 File download apostrophe bug

    How to fix Dynamics 365 File download apostrophe bug

    View in Chrome Store

    The Problem

    Starting in Chrome 72 the way the file download process works has changed. For Dynamics users, this means that files are currently being downloaded with a ‘ character surrounding the files.

    What this means is if a user downloads a file called Report.xls what actually happens is the file is downloaded as ‘Report.xls’ which causes the file to be unknown. There is no problem with the file itself, but this is very confusing for users.

    The Solution

    To fix this, users may rename the file to remove the apostrophe or if you like, I wrote a Chrome Plugin available for FREE that will automatically remove the apostrophe before download.

    Download the extension from the Chrome Web Store here or click the button below.

    View in Chrome Store

    What our users say…

    I am new to CRM (under a year) and have been super frustrated with the single tics on downloads that were happening in Chrome.  Today we got a Help desk ticket that i researched and found your chrome plug in…. [link to store]…  It worked…  Helped the customer right away…  Thank you so much for this. I have a very tenured developer  on my team that actually worked for Microsoft on the CRM team and he didn’t know how to fix this.   Made me look like a rockstar for the day!!!   Great plug in! Thank you,

    Steven T. Parsley

    Our firm is a heavy user of Dynamics CRM. We have been dealing with the CRM/Chrome export to Excel issue for a year. Our “solution” was not ideal. We either instructed users to use Internet Explorer or to associate .xlsx’ files to Excel. Nobody wants to use IE and the file association workaround was too difficult for users resulting in lots of Helpdesk tickets.

    This extension worked exactly as described. We were able to immediately roll it across our firm via our Chrome Group Policy.

    Thank you so much for providing a fix to a problem that should have been resolved by Google and/or Microsoft by now. Your firm is our hero!

    Aaron Appelbaum, Laird Norton Wealth Management

    To whom Concern,
    I have added extension which is provided by your company to chrome to fix download problem of Chrome on CRM 365. It is great and useful. thanks for your solution

    Bahram T.

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