Gravity Forms Power Automate Add-On Incident Report – February 4th, 2025

Gravity Forms Power Automate Add-On Incident Report – February 4th, 2025

Today between 4:46PM EST (2025-02-04T21:46:00.000Z) and 5:54PM EST (2025-02-04T22:54:00.000Z) our Gravity Forms Power Automate Add-On (standard) was unable to process form submissions.

If you have any forms submitted during this time period, you’ll need to re-trigger those submissions.

We apologize for the downtime!

Details on the outage
Today, while working with a client I noticed that sometimes a form submission would be logged as successfully processedβœ… but never made it to Power Automate πŸ€”. I identified the issue within a critical portion of the form processing server that receives the requests before they are processed.

Incoming requests flow through an Azure Function App ☁️, deployed as highly available. Its sole role is to receive form data and store it temporarily in Redis. The app is lightweight and designed for simplicity.

During deployment, we hit a snag πŸš¨β€”one of the few single points of failure in the system failed. To resolve it quickly, we built and deployed a new function app, bringing everything back online in under an hour.

The deployment process has been updated, and all remediation steps are documented, ensuring this won’t happen again! πŸŽ‰

Nick Hance
Posted on:
I've published six certified Power Automate and Logic App connectors in the Microsoft marketplace. President of Reenhanced.
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