Gravity Forms Power Automate Add-On Incident Report – February 4th, 2025
Gravity Forms Power Automate Add-On Incident Report – February 4th, 2025
Today between 4:46PM EST (2025-02-04T21:46:00.000Z) and 5:54PM EST (2025-02-04T22:54:00.000Z) our Gravity Forms Power Automate Add-On (standard) was unable to process form submissions.
If you have any forms submitted during this time period, you’ll need to re-trigger those submissions.
We apologize for the downtime!
Details on the outage
Today, while working with a client I noticed that sometimes a form submission would be logged as successfully processed✅ but never made it to Power Automate 🤔. I identified the issue within a critical portion of the form processing server that receives the requests before they are processed.Incoming requests flow through an Azure Function App ☁️, deployed as highly available. Its sole role is to receive form data and store it temporarily in Redis. The app is lightweight and designed for simplicity.
During deployment, we hit a snag 🚨—one of the few single points of failure in the system failed. To resolve it quickly, we built and deployed a new function app, bringing everything back online in under an hour.
The deployment process has been updated, and all remediation steps are documented, ensuring this won’t happen again! 🎉
